Knowledge Base

Practical help for digital teaching

Resources

*Screenshots may differ to what you see, depending on whether you have a PC or Mac.

Canvas Help

Helping you with common tasks on Canvas, and also tells you about what some Canvas features are and how/why you could use them. This Canvas Knowledge Base isn’t the only way to get help with Canvas.

Canvas has in-built help. It’s Help feature can get you assistance anytime, including advice from a real person with whom you can interact.

  1. Click Help on the Navigation menu.

This allows you to choose from the following features:

  1. Search the Canvas Guides is a resource created by Canvas to tell you everything you’d ever want to know about Canvas. It’s big. If you’re just wanting to get a grip on simple Canvas use at MIT, stay within this knowledge base.
  2. StaffroomMIT is a Canvas course designed to support with Canvas and other digital learning technologies. This course is currently under review. Much of its content is also found within this knowledge base.
  3. Chat with Canvas Support (Faculty) is Canvas’ live Chat. Chat is Canvas’ instant messaging service. This Help feature will give you synchronous instant messaging with a member of Canvas’ support time. This help service in not internal to MIT.
  4. Call Canvas Support (Faculty) is Canvas’ telephone help line.
  5. Report a Problem is Canvas’ way for you to report a problem with Canvas itself. This is not for when you are stuck and need help with something that works, it’s for when you have a problem because you believe there’s something wrong with Canvas. Before using this feature, contact an Academic Centre Digital Partner.
  6. Call Canvas Support (Students) is Canvas’ telephone help line, but for students.
  7. Chat with Canvas Support (Student) is Canvas’ live Chat, but for students.
  8. COVID-19 Canvas Resources is a link to external resources. There are many resources here, but if there’s something specific that you want, it’s quite hard to find here.
  9. Take a Welcome Tour

Hints and Tips

  • Make sure you know where you can find help
  • Make sure you’ve told your students where they can find help with Canvas, but more than that, make sure you’ve properly introduced Canvas to them.